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Terms and Conditions

By making a booking you are agreeing to the following terms & conditions:

The team here at Cuckoo Camp strives to provide a warm and welcoming environment for everyone to enjoy a
break from their routine lives. We believe this is a two-way relationship to ensure everyone’s
enjoyment of our facilities; we hope the terms shown below are clear in the spirit of achieving
that goal.

 

Services
The price for the pitch includes water supply, a chemical waste disposal option and refuse
point. We would like to minimize bins, so would encourage all campers to take recyclables
home with them and dispose of them responsibly.
You’re booking.
(a) upon making a booking you will be sent a welcome pack that contains important
information about your stay including a pre-Arrival form. Please ensure that you and your
party read the welcome pack carefully and complete the form before arrival. Maps showing
pitch details will also be included.
(b) You, as the person making the booking, will be responsible for all members of your party.
You, as the person in charge of your party, must be at least 18 years old at the time of
booking. Visitor standards and behavior.
(c) You must leave the pitch clean and tidy and in the same condition as when you arrived.
(d) You must not use the campsite, or allow it to be used, for any dangerous, offensive,
noisy, illegal or immoral activities. We would also ask you to be respectful to your neighbors
and not to cause any nuisance or annoyance during your stay. Stag and Hen parties must
inform us to discuss their suitability for our site.
(e) You must tell us at the time of booking if you wish to bring a dog. Please observe the
following simple rules: Dogs are to be always kept on leads in the campsite. No dangerous
breed dogs are allowed on site as per the Dangerous Dogs Act 1991. Please ensure that all
fouling is cleared up. Do not leave dogs alone in the campsite at any time. Guests must
ensure that your pets are free from parasites and fleas before your stay. Damage to the site.
(f) You will be responsible for the cost of any damage you or your party cause to the site. If
you have a problem or complaint, please contact us immediately and give us the opportunity
to resolve it. Check in and departure. Please keep to prepared roads, paths and tracks at all
times and treat all property and facilities carefully and appropriately.
(g) Your check-in and departure times will be set out in your confirmation email. Check-in is
available from 2pm – 7pm (no later) on the first day of your stay and departure is required
before 12am on the last day of your stay. Quiet hours are between 10:30pm and 8am, all
noise should be kept to a minimum and.
(h) You cannot arrive later than 7pm under any circumstances. We are operating on a
CONTACTLESS basis; therefore, it is vital that you arrive in good time to familiarize yourself
with your surroundings and have your camp ready before sundown.
(I) If you want to make any changes to your booking you must let us know by email as soon
as possible and no less than 10 days before your arrival date.
(j) Whilst we will do our best to accommodate you, we cannot guarantee that we will be able
to meet any request for changes. Please note that it is not always possible for us to change
bookings less than 10 days before the start date. If WE need to change or cancel your
booking.
(k) We do not expect to have to make changes to your booking, however sometimes
situations change, and bookings have to be amended or cancelled. We will only change or
cancel your booking if necessary to perform or complete essential works or for other reasons
unforeseen at the time you made your booking which are beyond your reasonable control
such as force majeure and government edicts.
(l) If we do need to cancel your booking for reasons including but not limited to; strike, lockout or labor dispute; natural disaster, epidemics or pandemics; acts of terrorism, war, riot or
civil commotion; keeping to any law or governmental order, rule, regulation or direction,
including advice from the foreign office to avoid or leave a country; fire, flood, snow or storm.
we will offer you; A refund for the total amount you have paid us for the booking minus a £10
administration charge will be payable. We will not however be responsible for any other
losses you may incur. Or alternatively, we will offer you advanced booking for an agreeable
alternative date of your choosing. If we are not able to offer you a suitable alternative, or if
you do not accept the alternative we offer, we will refund you the total amount you have paid
us for the booking minus a £10 administration charge.
(m) Sign written or work vehicles will be refused upon entry.


Fires and firewood collection
- Respect the distances required between tents (6m between groups, 3m between
tents within one group)
- Maintain spacing between cooking tents/dining shelters and other tents. –
recommended minimum is 6 meters.
- No fireworks or Chinese lanterns.
- Open fires and BBQ’s or any naked flames to be always attended when burning
or if there is any heat and extinguished if unattended.
- Water buckets to be full and close to any fire when in use.
- Only use correct logs for burning and not wood from around the campsite, No logs
contaminated with metal, plastics or paint. The collection of natural wood within the
campsite is STRICTLY FORBIDDEN.
- Use firepits with care, ensuring they do not get close to inflammable material and are
not too large.
- Do not attempt to light the fire pit during extremely windy or dry conditions.
- Fires will be cancelled during excessive dry conditions.
- Select site camp cooking facilities carefully, ensuring they are steady and are away
from flammable material.
Note the site of fire points near your tent.


Communal and play areas
- by using common and play areas parents/ guardian agrees to indemnify and hold
harmless Cuckoo Camp from any claims, damages or liabilities arising from its use.
- The facilities reserve the right to refuse entry or remove anyone who does not comply
with these rules.


Health and safety
- Our site managers can provide general first aid and limited medical assistance
however will not be present overnight, as such it will be necessary for a guest to be
able to administer or attend to their own medical need or have someone accompany
them who can do so.
- Your personal belongings are your responsibility during your stay.
- Vehicles parked on our property are subject to very limited security cover only. You
must lock your vehicle securely and remove all valuable items on parking.
- We accept no liability for any accident, loss or damage to your property unless such
loss, damage or accident is demonstrably due to our negligence or that of those for
whom we are legally responsible.
- We will offer reasonable help to assist you in tracing lost items, however we can only
keep lost items for 28 days.


Insurance
- Appropriate insurance is strongly recommended.
- We carry comprehensive insurance provided by NFU Mutual, covering, among other
things, public liability insurance, and environmental liability insurance.
- We regularly take photographs during our adult Events for the purposes of marketing
(in our literature and on social media). Should you wish to not be featured on our
website or social medias.


Governing Law
These terms and conditions are governed by English law. You and we both agree to submit
to the exclusive jurisdiction of the English courts. We recommend that our guests have
relevant travel insurance in place. Cancellation Policy If you want to cancel your booking; If
you wish to cancel a confirmed booking you must let us know by email at least TEN days
before your arrival. Your booking will be cancelled with effect from the day we receive your
email notification. Cancellations made with at least ten days’ notice will receive a partial
refund, we will retain £10 of your fee to cover administration. Any cancellation requests
made within ten days of your arrival date will receive no refund as we will have lost the
opportunity to let the pitch. If you are involved in an accident or suffer a breakdown on route;
we cannot be held responsible to refund you for your booking. If YOU want to change your
booking.
We welcome you to come and enjoy your stay in this beautiful part of West Sussex.

COOKIE
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